Support

No. The board paints only the tiles that match the colour your child is holding. A tile that does not belong refuses the colour and gives a short wiggle — or shows a ring, if Reduce Motion is switched on. There is no failure sound, nothing turns red and nothing is lost. Tap the colour that belongs in that tile and sweep again.

Because there is nothing to undo. Only matching tiles take the paint, so every painted tile is already right and a picture cannot come out wrong. Nothing is timed and there is no score.

Free painting is the one mode with no right answer, and it has an eraser.

Every pack has all three, so changing the rung never leaves a child with an empty screen. What changes is the clue in the empty cells:

• Match the colour, around age 4. Empty cells are tinted with the colour that belongs in them. No symbols, no counting.
• Match the shape, around ages 4–5. The tint goes and a small shape takes its place.
• Match the number, around ages 5–6. Numerals 1 to 8 label the cells, the way a colour-by-number works.

You choose the starting rung in a short first-run setup and can change it later. Everything for grown-ups, settings included, is behind the parental gate.

No. Nothing on the child's path is written; everything is shown. Counting is not needed either: the ladder starts at matching colours, moves to shapes, and reaches numerals only at the top rung, which you choose.

Mirror levels are pictures that arrive half-built, with a gold fold down the middle. Your child completes the reflection, and each tile makes its twin glow. There are 37 of them.

The master pass is a second go at a picture your child has already finished. The empty cells carry no clues at all — no colours, no shapes, no numbers — and the finished picture stays pinned at the top as a chart to copy from. Mastered pictures wear a gold ring in the gallery.

Into the gallery, which works like a museum. Finished mosaics and your child's free paintings hang together in date order, and tapping one replays its animation. It is a wall to look at, not a scoreboard: there is no percentage, no rank and nothing to complete.

Everything for grown-ups is behind a parental gate: buying, restoring, settings, progress and sharing. The gate asks a two-digit addition sum and makes a new one on every attempt, so a memorized answer never works. Your child does not see a price, a padlock or a shop anywhere.

Sound is the exception. It is one button on the child's home screen. The app mixes with whatever else is playing, so it plays alongside your music rather than stopping it.

You set a number of pictures: three by default, adjustable, or unlimited. When your child reaches it, Jay waves goodbye on a screen that dismisses itself after a few seconds.

It guides the stop; it does not lock your child out, and the home button stays available the whole time. If you need a firm limit, use Screen Time or Guided Access, which are part of iOS and iPadOS.

Use Guided Access, which is part of iOS and iPadOS: Settings → Accessibility → Guided Access. Turn it on, open Jay Mosaic, then triple-click the side button (the top button on an iPad, or the Home button on a device that has one) to start a session. To end it, triple-click again and enter your Guided Access passcode.

The whole Animals pack is free forever: 30 mosaics, with all three rungs, the mirror levels, the master pass and free painting. It is a complete pack, not a teaser that runs out mid-session.

One optional purchase, Unlock Everything, opens the other eight packs — Dino World, Under the Sea, Things That Go, Sky and Garden, Sweet Treats, Out in Space, Once Upon a Time and Toy Box. That is 186 more mosaics, plus every future pack at no extra cost. It is a one-time purchase, not a subscription, and it supports Family Sharing. There are no ads and no in-game currency.

The purchase is behind the parental gate. Until you buy, the other packs are absent from the child's shelf rather than shown with a padlock, which is why you see only Animals.

No. An App Store purchase belongs to the Apple Account that made it, not to the device. Sign in to the same Apple Account on the new device, install Jay Mosaic and restore the purchase. Restoring is behind the parental gate, like buying.

Apple handles the payment entirely and I never see it, so refunds also go through Apple, at reportaproblem.apple.com.

Finished pictures are a different matter. Progress is saved only on the device your child played on. The app has no accounts, no server and no sync, so I have no copy of it and cannot move it for you.

It works fully offline — in a car, on a plane, anywhere without Wi-Fi. There is no networking code in the app at all. Every picture ships inside it, and the whole download is about 1.5 MB.

For the same reason it collects nothing: no accounts, no analytics, no advertising identifiers and no ads. It does not use the camera, the microphone or your photos, and there is no chat or any other way to reach other people. The only network activity around the app is Apple's App Store, when you buy or restore. The privacy policy has the full text.